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FAQs
At Silver Boxes, we do more than just help you find great clothes. We are your partners in style. It’s our ultimate mission to figure out your one-of-a-kind taste so that every single Silver Box and Freestyle item we send helps you to build a wardrobe that’s totally personalized for her life.
We’ve got you covered with an always up-to-date, ever-changing array of clothing that will fit her personality and needs. Silver Boxes carries items from many brands.
With Silver Boxes, there’s no subscription required and no hidden fees. We’re here to make getting the right wardrobe for your loved one that is perfect for her lifestyle a cinch.
Where is Silver boxes available?
We currently ship to all 50 U.S. states and all U.S. territories
We don’t currently ship outside the U.S.
Yes, we ship to United States mailing addresses, including APO, FPO and DPO addresses.
Yes, we ship to all U.S. territories, including the U.S. Virgin Islands, Puerto Rico and Guam.
I am having trouble logging in. How do I change my password?
Please go to this link and follow the instructions for resetting your password.
Sign into your Account page and click on the “Edit” button in the Your Info section. You can then change your password to anything you’d like.
Since Silver Boxes is a personalized styling service, the best way to avoid confusion is to place all your orders through the same account. If you discover that you have accidentally created two accounts, you can contact us and we’ll make sure your current order and any credit you have are on the account under your preferred email address
Occasionally a glitch in our system causes new users to receive an error saying their email has already been taken. If you’re sure you haven’t created an account already, contact us and we’ll be happy to set one up for you. If you’re not sure whether you have an account, you can try entering your email address and resetting your password here
Shipping
You can update your shipping address anytime from your Account page. If you experience any errors saving your information, please try accessing the site from a different web browser or device. If your package has already shipped and you need to change your address, please seeDelivery issues. Please note that when you update your shipping information, you’ll also be prompted to update your billing information.
Sign into your Account page and click on the “Edit” button in the Your Info section. You can then change your password to anything you’d like.
Silver Boxes clients enjoy free shipping both ways as a benefit of using our service! We use both FedEx and USPS to ship packages to you. Returns are easy. When you’re done trying things on, just pop the items you don’t want into the prepaid envelope we included in your shipment and drop it off at any USPS mailbox or pickup location.
At this time, the carrier we use for you is determined by region and zip code. As we grow, we hope to provide more flexible shipping options to our clients.
You’ll receive an email with a tracking number once your package has shipped. Within 24 hours of receiving this notification, you should be able to track your package. We don’t provide a way to track your returns once you’ve sent them back to us—we’ll get in touch with you if there are any issues.
Currently, shipping is determined by the date you request your shipment to arrive. If you’d like an earlier shipment, you can check to see if there is an earlier available date from your home page. Make sure you are looking at the correct client’s profile if you have a family account. You can also reschedule a shipment until about two weeks before your order is scheduled to arrive.
We strive to have your Box arrive as close as possible to the date you’ve selected. However, due to various factors in creating and shipping an order, we can’t guarantee an exact arrival date. If your shipment doesn’t arrive within five days of your requested date, please contact us to let us know.